It has been an extraordinary few weeks as our world faces historic challenges with the growing COVID-19 (coronavirus) pandemic. Amid the stress and uncertainty, it’s never been more critical to stay connected with one another, even as we practice social distancing to reduce transmission and keep each other healthy and safe. I remain dedicated to keeping you informed about the actions Delta is taking for you during this uncertain time.
We are committed to:
Prioritizing your safety while traveling. Your care and safety remain our top priority, and we continue to make long-term investments that will raise the bar on cleanliness. Changes we’ve announced to streamline cleaning just this week include removing non-essential items from seat-back pockets, including the removal of Sky magazine until further notice. In addition, we are using an EPA-registered disinfectant to clean all aircraft and fogging an increasing number of flights with the same disinfectant. And Delta people are being supplied with wellness items such as gloves and cleaning wipes to ensure high-traffic surface areas are disinfected. To keep you informed, we’ve established a new line of communication – just text 27535 (or ‘ASKDL’) to receive pre-populated information about airport and aircraft cleanliness as well as travel guidance from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
Making travel changes easier. As the situation evolves, your flexibility when traveling remains our focus. To that end, we’ve simplified our waivers for making changes, including extending our domestic travel waiver through May 31. We are now waiving all change fees for U.S. domestic and international travel departing in March, April or May 2020 as well as tickets purchased in March 2020. Rest assured that the value of your ticket won’t be lost if you decide to make adjustments. The unprecedented volume of changes has been an unexpected challenge for our Reservations team. They continue to work around the clock to assist your urgent needs, and we sincerely appreciate your patience. For eligible SkyMiles® Medallion® Members, we’ve extended upgrade certificates and $200 Delta travel vouchers, and for eligible Delta SkyMiles American Express Card Members, we’ve extended Companion Certificates. Now, you will have until the end of 2020 to enjoy those benefits that were originally expiring before June 30. We will keep you informed on additional decisions as we evaluate overall Medallion Status and promotions.
Protecting Delta’s future. We want to be transparent about the fact that your travel experience will change throughout the coming months as we protect your health and safety, and work to emerge and recover from this crisis. This includes the difficult decision to temporarily close many of our Delta Sky Clubs® and reduce onboard offerings. I know it’s not easy to give up amenities you deserve and have come to love, and we are committed to bringing them back as quickly as possible. I appreciate your patience and understanding.
Creating connections during extraordinary circumstances. Amid the challenges we are all facing, you and our people continue to inspire me every day. I appreciate the countless messages many of you have shared praising our employees, as well as those who have reached out to let us know you can’t wait for your next adventure aboard Delta once we’re through this crisis. Thank you for your inspiring words.
The Delta family has made it through hard times before and will get through this, by staying true to our values of service, integrity and honesty at all times. Thank you for your continued support as we navigate this challenge, and I hope everyone remains healthy and safe.
We are in unprecedented times. With the ongoing spread of COVID-19 (coronavirus) and the incredible speed at which things are changing around us, we are continually adapting our operations and business. With recent reductions in our flight schedule, I personally want to ensure that every member of our Delta family is informed on an ongoing basis, including you.
As an airline, we have faced many challenges and each has made us better prepared for a situation like this. Caring for you continues to be our top priority, and our people are working tirelessly across the globe, taking every precaution to make sure that when you are ready to travel, Delta is here for you.
We are working around the clock to:
• Protect you and your loved ones when you fly. You have my promise that our team is going above and beyond the guidance of the Centers for Disease Control and Prevention and the World Health Organization to ensure your safety. We are building on an ever-present focus on cleanliness and continually assessing ways to enhance your safety throughout the travel experience. This includes disinfecting check-in kiosks regularly, more frequently cleaning and disinfecting gate areas, and doubling down on our regular aircraft cleaning. We’ve added a fogging process to disinfect most transoceanic flights and are quickly securing more equipment to expand fogging to even more flights. As always, in-flight air is filtered through Delta’s state-of-the-art circulation system with HEPA filtration. Here is a comprehensive look at the work we are doing to protect you.
• Make it easier to adjust travel plans. We know customers trying to contact us are experiencing extremely long wait times, and we are continuing to do everything possible to address your needs as we work through a solution. Our teams are currently focused on helping customers whose travel is scheduled within the next 72 hours. If your travel is further out, you may cancel or change your flight anytime before your travel date using My Trips on Delta.com. To allow even more flexibility, any Delta ticket expiring in March or April is being extended to enable rebooking and travel until Dec. 31, 2020. Whenever your travel may be, rest assured that all changes will be processed and applicable credits will be issued; if you don’t take your flight, your ticket number automatically becomes an unused eCredit within 24 hours. We promise to resolve your issues and sincerely appreciate your patience.
• Address your SkyMiles® Medallion® Status questions. We’re grateful for the loyalty of millions of customers who choose to fly with Delta each year, and I know some of you have questions regarding Medallion® Status and promotions. Please know that we hear you and understand your concerns. Right now, we are 100 percent focused on helping our customers with immediate flight needs. As soon as we get through this critical time, we will address questions about what we are doing to help ensure you can continue to enjoy Status and benefits when you fly now, and in the future.
While we are reducing our flight schedule, we know the ability to travel remains essential. Many of you have reached out to us to express your support for our people – it means so much to me and our Delta family, and I thank you deeply for your care.
I want to reiterate my commitment, and that of the world’s best airline professionals, to safely connect you to the places and people who mean the most to you. We appreciate your loyalty and never take it for granted.
As a site that millions around the world count on for travel guidance, Tripadvisor is closely monitoring the impact of Coronavirus (COVID-19) on both travelers and the travel industry.
We care deeply about your safety, whether you are at home or traveling. With this in mind, I would like to share some resources we’ve created and the actions we’re taking to help you make informed decisions about your own travel plans.
Helping you make travel decisions As this situation rapidly evolves, we know there is an atmosphere of uncertainty as travelers wonder if they should change their plans. That’s why, starting today, Tripadvisor will feature alerts for destinations that the World Health Organization (WHO) has designated as heavily impacted. We’ve also launched a new resource page to bring all the latest COVID-19 travel information from trusted sources together in one place.
Keeping you informed if you are traveling As travel-related business owners continue to adapt as a result of COVID-19, they are making changes to their hours, making changes in service or even temporarily closing. We are making daily updates to the information on our site to keep travelers informed. We’re also doing what we can to help businesses in impacted regions, by providing them with tips and advice on how to weather this challenging time.
What you can do to stay healthy Whether you’re at home or traveling, the WHO recommends practicing good hygiene to protect yourself against infection — by washing your hands frequently with soap or alcohol-based sanitizer, maintaining distance between yourself and anyone who is coughing or sneezing, and avoiding touching your eyes, nose and mouth. If you become sick, please seek medical attention quickly. For more information, please visit our resource page. You can also connect to other travelers and join discussions about COVID-19 and how it may affect your plans in Tripadvisor’s forums. Stay safe,
Not traveling in the next few days? To allow our Reservations team to focus on customers with immediate needs, we are asking those who do not have travel within the next 72 hours to wait until closer to your trip before contacting us.
We recognize this could be frustrating and we are working to support all our customers.
Looking for the most up-to-date travel information from American? More information and answers to your travel questions can be found on our webpage Coronavirus travel updates »
Enhanced cleaning protocols. We have increased the frequency of cleaning service on our trains and at our stations.
Additional antibacterial products. We have increased the quantity of sanitizers and disinfectant wipes available for customers and employees throughout our trains and stations.
No change fees on bookings made through April 30, 2020. We are waiving change fees so you can book travel on Amtrak® with confidence, knowing you have the flexibility to change your plans.
We have temporarily suspended three trains that operate between New York and Washington (Trains 2401, 2402, 2403) due to lower demand and additional changes to our schedule are under consideration. Amtrak continues to operate 300 daily trains, including more than 100 daily trains on the Northeast Corridor and continues to serve all of our stations. If schedules are modified for any existing reservation, we will contact you to provide an update.
We will continue to respond to the latest on COVID‑19 with customer and employee safety top of mind. Please visit this page for further information on our efforts, which we will continually update. For additional information about the Coronavirus, visit the CDC (Centers for Disease Control and Prevention) website . As always, we will strive to create a safe and enjoyable experience for your Amtrak journey. Thank you for being an Amtrak customer.
Beginning March 10, CARTS will begin experimental routes to assist employees getting to and from their place of employment in Craven County.
This program is the first of many steps, as transportation to and from work has been a significant factor in workforce development.
During this is a temporary program, CARTS will collect data in order to determine if permanent routes can be established in Craven County. One area of interest being the Craven County Industrial Park.
“When it comes to workforce development, transportation has been identified as a major issue. This unconventional approach is just one of many ways that Craven 100 Alliance and Craven County are collaborating to meet the needs of our employers,” said Owen Andrews, Craven 100 Alliance Chairman.
To initiate the application process, employees should contact their Human Resource managers in which they will provide CARTS with the employee’s information.
CARTS will then evaluate the location of the employee’s residence within the county to determine if federal or state funding could offset the fare of the employee.
With matching funds from Craven 100 Alliance, CARTS was awarded a grant from the N.C. Department of Transportation to support this program.
On Monday, March 2, at 9 a.m., CARTS will host a public meeting to discuss the program at the N.C. Cooperative Extension Craven County Center at 300 Industrial Drive, New Bern.
“After hearing about our employer’s needs for transportation, we were fortunate enough to have CARTS, a public transportation solution provider that typically only bigger communities have,” said Jack B. Veit, III, Craven County manager.
For more information, please contact Kelly Walker at 252-636-4917 or email or visit their website.
U.S. 17 bypass off U.S. 70 will be closed for about three months while NC DOT crews complete work.
The New Bern U.S. 17 Bypass in Craven County will be closed in both directions for 90 days.
The closure near Pollocksville between U.S. 17 and U.S. 70 began on Feb. 4. Closing this section of highway will allow the N.C. Department of Transportation to make its final tie-ins for the new U.S. 17 Bypass in a safe and timely manner.
There are detour signs leading traffic around the closure. Drivers heading south will use the U.S. 17 Business interchange and exit at Dr. Martin Luther King, Jr. Blvd. Traffic will turn left at the light and continue on U.S. 17 Business South to access U.S. 17 South.
For drivers heading north, continue straight at the U.S. 17 Business and U.S. 17 Bypass intersection. Drivers will cross under the U.S 70 overpass and turn left at the light back onto U.S. 70 west.
Drivers should anticipate needing extra time to travel during the next few months.
NCDOT is advising motorists traveling on U.S. 17 in Jones County of a Road Closure/Detour beginning at 6 p.m. on Friday July 13, which is expected to last through 11 p.m. on July 15. This detour is part of the U.S. 17 Bypass project, and the impact on through traffic is expected to be high.
Motorists travelling North on U.S. 17 will be routed onto the detour in Maysville using White Oak River Road, to Pole Pocossin Road, to Lee’s Chapel Road, and back onto U.S. 17 in Pollocksville.
Motorists travelling South on U.S. 17, will be routed onto the detour at Lee’s Chapel Road in Pollocksville, to Pole Pocossin Road, to White Oak River Road, and back onto U.S. 17 in Maysville.
DOT reminds drivers to be safe, and use caution on these secondary roadways, as many motorists may not be familiar with this route, and its many contours.
Alleviating current and future congestion is one of the benefits being touted for the proposed N.C. 43 Connector that would run from U.S. 17 Business (Dr. Martin Luther King Jr. Boulevard) to south of U.S. 70/U.S. 17 in New Bern.
The city of New Bern submitted the N.C. 43 Connector Project to NCDOT to be considered for funding. Through the Strategic Mobility Formula that prioritizes projects based on safety, congestion, benefit-cost and local priorities, it scored well enough to be funded at the division level due to strong support from the city.
The Board of Aldermen on Tuesday voted to endorse Alternative 2 of the planned project, which cuts through the Craeberne Forest and Arcadia Village/Trent Creek subdivisions, and asks that consideration be given for sound barriers for the affected subdivisions.
Transportation officials presented preliminary concepts on the connector project at a public meeting on May 21, at the River Bend Baptist Church Fellowship Hall.