At Rite Aid, the health and wellness of our communities, customers and associates is our first priority. Like you, we are concerned about recent developments surrounding COVID-19, also known as coronavirus. As a healthcare company, we are taking proactive precautions to minimize risk in our stores, offices and distribution centers.
Our stores and distribution centers are following enhanced cleaning and sanitation protocols designed specifically to prevent the spread of all viruses, including COVID-19 and the flu. In addition to our external cleaning providers who professionally cleanse and sanitize our stores, we have increased the frequency by which our associates clean high traffic surfaces throughout the day.
We are working around the clock to procure products like sanitizer, cleansers, rubbing alcohol, and other items our customers need. We’ve also significantly increased our staffing levels to fill online orders quicker. We established in-store and online purchase limits on certain items to ensure that these products are available to the greatest number of customers. We appreciate your patience and understanding as we continue to work on replenishing merchandise.
We encourage you to visit our stores’ germ prevention displays, located on end caps and near the pharmacy, for quick access to products that will help you avoid the spread of viruses. And, of course, if you or somebody you are caring for does get sick, our pharmacists and associates can help you with the medication and supplies you will need for treatment and comfort.
If you have been exposed to coronavirus or the flu, or if you prefer to use shopping options that help reduce contact with others, we encourage you to use our app to refill prescriptions online and receive texts when your prescription is ready. You can also shop RiteAid.com to have your health and wellness products delivered right to your door. Many Rite Aid locations provide drive-through pickup windows and/or prescription delivery. Contact information for your local store can be found on RiteAid.com. And if you are not already a member of RiteAid’s free wellness+ rewards program, we encourage you to sign up to receive digital updates on COVID-19, in addition to a variety of other valuable benefits.
At the corporate level, Rite Aid is communicating frequently and directly with our stores and associates to issue updated guidance and information. Our senior leadership team is actively engaged on a daily basis and we have formed an enterprise-wide task force to help manage this rapidly evolving situation. We will continue to monitor the situation closely and take actions to protect our customers and associates. We encourage you to visit the CDC website for up-to-date information and facts on COVID-19.
As always, if you have any questions about your medications or care, healthcare professionals and pharmacists are available 24/7 at 1-800-Rite Aid or through a live chat on RiteAid.com.
Chief Executive Officer, Rite Aid