Important COVID-19 updates

Our highest responsibility to you is the delivery of reliable natural gas service. That’s always important, but never more so than now as we navigate this unprecedented time together.

Beyond that, we are committed to finding additional ways to help protect and serve the whole community, and especially those who are most vulnerable. Here’s an update on some of what we’re doing.

Financial relief

We understand that many customers may be facing unexpected financial hardships. To help, we have suspended disconnections for nonpayment for home and business accounts during this time. Effective March 21, we will waive all fees for late payments and returned checks. Customers who were recently disconnected can contact us to make arrangements for service restoration.

We continue to encourage customers to stay as current with payments as possible to avoid building up large balances for later. In addition, we are relaxing our usual timelines for payment arrangements to help those affected better manage their bills.

Contributions to our communities

To help our employees, customers and communities in this challenging time, we are donating $1.3 million to COVID-19 relief agencies across our service territories for Piedmont Natural Gas and Duke Energy. This money will be distributed through local nonprofits to help feed the hungry and support other needs of those affected by the pandemic.

Precautions for face-to-face interactions

To help reduce the spread of COVID-19, we are taking extra precautions with in-person customer meetings and interactions. Our employees may ask a series of questions before entering your home or facility. They may also wear special protective clothing and ask that you help them maintain a distance of at least 6 feet. Remember also that our employees and contractors will always have proper identification.

Alternative solutions for customer services

While you can still call to speak to a customer service representative, you can find nearly all you need by visiting our website. You can view and pay bills, start and stop service, get information about extended payment plans, manage your account and much more.

We will continue to look for ways to help our customers negotiate these difficult times. You can keep up with our preparations as circumstances change by visiting

Stay healthy and safe,

Barbara Higgins,

Chief Customer Officer

Piedmont Natural Gas

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