United Way of Coastal Carolina joins United Way Worldwide and United Way of North Carolina to recognize National 2-1-1 Day on Thursday, February 11.

Seven days a week, 24 hours a day, people in need can dial, text or message 2-1-1 to access free and crisis and emergency counseling, disaster assistance, food, health care and insurance assistance, stable housing and utilities payment assistance, employment services, veteran services and childcare and family services through this United Way initiative.

The trained specialists at 2-1-1 call centers listen, identify underlying problems, and connect people in need with resources and services in their communities. In 2020, 2-1-1 in the United Way of Coastal Carolina service area of Carteret, Craven, Jones and Pamlico Counties answered more than 2300 calls. Housing and shelter, health care, utility assistance, and food insecurity accounted for 61 percent of the calls.

On March 18, 2020, when NC 211 was activated by North Carolina Gov. Cooper as part of the State’s emergency response, call volume skyrocketed.

NC 211 answered more than 206,000 calls in 2020 and the team of call specialists doubled to keep up with the demand. Despite these challenges, NC 211 remains strong in their mission to provide personal connection to resources. That means from the first hello, someone calling 2-1-1 is reaching a real person who can talk through their specific situation.

2-1-1 does more than help people gain access to agencies. Instead, 2-1-1 specialists are trained to identify root causes of a client’s problem –and connect them with a wide range of available resources that meet other underlying needs. 2-1-1 has its “finger on the pulse” of North Carolina’s greatest needs. It is a vital part of United Way of Coastal Carolina’s efforts to build stronger communities and fight for the health, education and financial stability of every person in every community.

The United Way of Coastal Carolina had its beginnings in the Coastal Carolina area in 1957. Started as a community fundraising organization, United Way has developed into a non-profit organization that focuses on measurable, long-lasting results for the local community’s most compelling needs. United Way fights for the Health, Education, and the Financial Stability of every person in every community. Currently there are 15 funded programs serving individuals in Carteret, Craven, Jones and Pamlico Counties. Funds are raised locally to fund local programs. For more information visit http://www.unitedwaycoastalnc.org.

NC 211 is an information and referral service provided by United Way of North Carolina. Accessible via an easy-to-remember, three-digit number, families and individuals can call to obtain free and confidential information on health and human services within their community.

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