An email from Google to customers who use its AdSense service:

COVID-19: Update from Google

Dear valued partner,

Our thoughts are with you, your colleagues, and your loved ones as we continue to navigate through the uncertainties of COVID-19. Throughout the past few weeks and months, many of you have had to balance work life with increased personal responsibilities, which isn’t easy.

COVID-19 has changed the landscape for all of us and continues to evolve. And while the challenges of each business are unique, we are all being impacted in some way – whether that is through changes in demand and traffic, or operating effectively while working from home.

With all that is happening around us, we want to reassure you that we are here for you as you lead your business through these unprecedented times. While you look for ways to connect and stay in touch with your users, we wanted to iterate our ongoing commitment to support your business.

Keeping our platforms strong for our customers

Google’s infrastructure supports businesses that people around the world rely on every day. As the coronavirus pandemic spreads globally and more people move to working or learning from home, it’s natural to wonder whether our network infrastructure can handle the load. The short answer is yes.

We recognize the importance of Google services at a time like this and are continuing to add network infrastructure capacity to stay ahead of demand. Our dedicated global teams are increasing network capacity wherever needed, and, in the event of a disruption, recover service as quickly as possible. This may be a time of global uncertainty, but we’re working hard to ensure that Google’s infrastructure is there for everyone, business and consumer, day and night. You can read more about how we’re maintaining our infrastructure here.

Additionally, we want to reassure you that Google will continue to pay you according to our terms and conditions. You can read more about our payment cycles in the Help Center (Google AdMob, AdSense, Ad Manager).

Temporary implications for our services and support

Given the steps we are taking to protect the health of our team members, there may be some temporary limitations and delays in support. We apologize for any inconvenience this may cause and appreciate your patience. We will continue to prioritize critical workflows, including account recovery and security and certain advertising-related reviews (such as preventing COVID-19 scams or inappropriate ad placements). If you need support on your account you can continue to consult the Help Center (Google AdMob, AdSense, Ad Manager), which also includes a Help Community where you can get answers from product experts.

We’re committed to helping during COVID-19

At Google, we are continuing to accelerate our work to help people stay safe, informed and connected, whether it’s by promoting the “Do The Five” campaign, or enabling distance learning.

There is no playbook for times like these, and we are committed to navigating these challenges with you by offering support in any way we can.

Thank you for your partnership. We are here for you, now and in the future.

Best wishes,

The Google AdSense Team

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