A local couple is taking over The UPS Store franchise in New Bern from longtime franchisees Pat Drake and Mack Paul, who are retiring after nearly 25 years in business.
Jim and Middleton Hinckley of New Bern will take over management of the store around the end of April. An Open House will be held at the store at 1822 S. Glenburnie Road, New Bern, from 10 a.m. to 2 p.m. Saturday, May 4, celebrating the new owners as well as the retirement of the previous owners.
The New Bern store has 1,200 square feet of floor space and employs three full-time and two part-time workers, in addition to the owners.
Jim and Middleton Hinckley discovered The UPS Store franchise was available while looking for opportunities to operate their own small business.
“UPS Stores are franchised with local ownership,” Jim Hinckley said. “It’s a great small business model and I think local ownership is a valuable business attribute.”
The UPS Store locations offer domestic and international shipping, packaging, printing, mailbox services, postal services, drop-off shredding, moving supplies and other small-business services.
Jim Middleton has been spending April preparing for the transition, including two weeks at a training store in Florence, S.C., and two weeks at the corporate headquarters in San Diego, Calif.
“Pat and Mack run a great business,” he said. “We have a great staff in the store so we are excited about that and look forward to getting to know them. The UPS Store offers a lot of services so we’ll be looking for opportunities to grow.”
The Hinckleys have been in New Bern for seven years. They have three children, Brent age 13, Middy age 12, and Marshall age 8.
Jim Hinckley’s background is in car sales, while Middleton Hinckley has a Ph.D. in Biochemistry from the University of Notre Dame. She worked as a postdoctoral fellow at Duke University before starting a family.
“It’s a unique and wonderful town,” Middleton Hinckley said. “For us, The UPS Store is a great way to further our ties to New Bern and contribute to the community.”
Pat Drake moved to New Bern in 1994 from Long Island, N.Y., and opened the New Bern Mail Boxes Etc. franchise in September 1994 (Mail Boxes Etc. became The UPS Store starting in 2002).
She met Mack Paul a month later as a customer. He was a journalist working for the Pamlico News. They married in 1997 and Paul started working at the store in October 1997.
Pat Drake and Mack Paul are known for excellent customer service as well as community service. They were recipients of a Community Fabric Award from the Craven Community College Foundation in 2016, are active in the Tryon Civitan Club, and have helped collect food and diapers for Religious Community Services and the Salvation Army.
With that in mind, they were not interested in selling their franchise to someone who would simply run the business.
“We didn’t want to sell to just anyone,” said Mack Paul. “We wanted someone who would continue our tradition of being active in the community—and they fit the bill.”
“Following Pat and Mack is somewhat daunting,” Middleton Hinckley said. “They not only run a great business, but they are also involved in the community in so many positive ways. We bump into their work and contributions in the area everywhere we turn. We plan to continue our own involvement in the New Bern community as well as many of the contributions Pat and Mack are making through The UPS Store.”
“Pat and Mack have earned their tremendous reputation in the community,” Paul Hinckley said. “Every single person I talk to comments on their tremendous customer service and philanthropy. Community involvement is near and dear to my heart, so I’m looking forward to the challenge of maintaining their example.”
Pat Drake and Mack Paul will remain in the area and continue to make repairs to their home, which was damaged by Hurricane Florence.
“Someone asked if I was quitting the Tryon Civitan Club,” Mack Paul said. “Why would I do that?”
“We’re not moving away. This is still home,” Pat Drake said.
Ed’s note: This article was modified from its original form to clarify that the Leadership in Education category is not limited to Craven Community College faculty.
Businessman and former county commissioner Steve Tyson was named for Individual Leadership and James F. “Smoke” Boyd, owner of The Flame Catering & Event Center, was picked for Business Leadership by the Craven Community College Foundation’s 9th annual Community Fabric Awards.
The college’s Kathryn Amerson was named in the Leadership in Education category.
The event was created by the Craven CC Foundation to “showcase excellence in leadership as demonstrated by outstanding initiative, impact of service and inspiration of others.”
The recipients will be honored during the annual CFA Awards Ceremony and Luncheon on Thursday, April 18, at the Havelock Tourist & Event Center.
After Hurricane Florence, Tyson spent countless hours serving to direct critical help and support to hundreds of displaced families all across Craven County. Tyson has lived in New Bern his entire life. Since concentrating on real estate brokerage in 2006, he has received multiple honors for exceptional sales volume. He has supported the community through diligent involvement in several local organizations. He is currently a board member of the CarolinaEast Health System, Craven 100 Alliance Building Committee and the Craven County Disaster Recovery Alliance.
The award for business leadership will be presented to The Flame Catering & Banquet Center owner and executive chef “Smoke” Boyd. The Flame opened in 1990 and has become well known across Eastern North Carolina. With over 30 years of experience in the catering, events and restaurant industries, Boyd provides exquisite culinary crafts and excellent customer service. His love and compassion for the community have made a tremendous impact on everyone he meets.
Amerson was selected for the leadership in education award for her teaching career at Craven Community College since 2000. She teaches history and humanities, and is the faculty adviser for the Phi Theta Kappa honor society and the Study Abroad program.
All three recipients will be honored during the 9th annual CFA Ceremony and Luncheon. Funds raised through event sponsorships and ticket purchases are used to support the Foundation’s programs, as well as equipment, facilities and emerging initiatives of the college. To date, the CFA events have netted over $350,000 in support of the Foundation’s mission.
“The 2019 CFA recipients truly demonstrate why the Foundation established this event,” said Craven CC Executive Director of Institutional Advancement Charles Wethington. “Although it was a difficult decision, the selection committee ultimately chose these recipients due to their remarkable service and support for this community.”
The Craven Community College Foundation is accepting nominations for the 9th Annual Community Fabric Awards, an event that awards individual, educational and business leadership in the community. The deadline to nominate is 5 p.m. Thursday, Feb. 21.
The Community Fabric Awards were created by the Craven CC Foundation to celebrate and showcase excellence in leadership as demonstrated by outstanding initiative, impact of service and the inspiration of others.
Previous individual recipients include J. Troy Smith, Jr., Dr. Jim Congleton, Linda Staunch, New Bern Alderman Sabrina Bengel, Nelson Bell McDaniel, Maj. Gen. Tom Braaten USMC (Ret.), David L. Ward, Jr. and Robert L. “Bob” Mattocks. Business recipients include Trent Cadillac Buick GMC, Century 21 Zaytoun-Raines, The UPS Store, A Dog’s Dream, Mitchell Hardware, Moen, CarolinaEast Health System and Minges Bottling Group, Inc.-Pepsi. Previous educators to receive the award include Jorge Benitez, David Wang, Dr. Shelly Hines-Brooks, Jessica Cofield, Jeffrey Brown, Jessica Saxon, Donald Carpenetti and Dr. Bruce Waugh.
Funds raised through event sponsorships and tickets are used to support the Craven CC Foundation’s programs, as well as equipment, facilities and emerging initiatives of the college. To date, the Community Fabric Awards have netted more than $350,000 in support of the Foundation’s mission.
After all submissions are in, the three award recipients will be selected by a confidential and independent committees. This year’s awards luncheon will take place from noon to 1:30 p.m. on Thursday, April 18 at the Havelock Tourist and Event Center.
For additional information about the Community Fabric Awards, contact Tanya Roberts at 252638-7351 or firstname.lastname@example.org.
The Craven Community College Foundation has supported the vision of higher education for the residents of Craven County and beyond for more than 40 years. The Foundation is a 501(c)(3) non-profit organization that provides financial support to students through scholarships and funding for programs, equipment, new and emerging initiatives, facilities and other priorities on the New Bern and Havelock campuses.A
Craven Community College is part of the North Carolina Community College System. With campuses in New Bern and Havelock-Cherry Point, Craven CC serves about 3,200 curriculum students and more than 10,000 continuing education students each year. The college offers a wide range of associate degree and certificate programs, as well as college transfer courses, career and occupational offerings, partnerships with four-year universities, specialized workforce training options, developmental studies and basic skills classes. The Lifetime Learning Center and Adult Enrichment Program offer lifelong learning opportunities. Craven Early College High School programs are available on both campuses. Craven CC is also home to Public Radio East, one of the few community colleges nationally with this distinction. For more information about the college, visit www.cravencc.edu.